Privacy Policy

Last Updated: June 11, 2026  ·  Medex Systems LLC (DBA Claire)

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PRIVACY POLICY

Effective Date: 05/15/2026

Thank you for visiting GetClaireCare.com (the “Website”). Your privacy is important to us. This Privacy Policy (the “Policy”) describes the types of information Claire, a registered trade name of Medex Systems LLC (the “Company”, “us”, “we”, or “our”), may collect from you or that you may provide when you visit the Website and the products, features, materials, and services we offer (collectively with the Website, the “Services”). This Policy also describes our policies and procedures for collecting, using, maintaining, protecting, and disclosing that information.

This Policy does not apply to information collected by third parties, including any websites, services, and applications that you elect to access through the Services.

Please review this Policy carefully. By accessing or using the Services (or by clicking on “accept” or “agree” to this Policy when prompted), you agree to the terms of this Policy on behalf of yourself or the entity or organization that you represent. If you do not agree to any term in this Policy, you should refrain from further use of our Services.

1. Changes to Our Privacy Policy

This Policy was last revised on the date noted at the top of this page. We may update this Policy from time to time. If we make material changes, we will post the updated Policy on this page and notify you of such changes by means of an email to the email address specified in your account, a message on the Services, or through a notice on the Website home page. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

2. Information We Collect

We receive several types of information about you from various sources, including (A) information and content that you give us; (B) automatically collected information; and (C) demographic information or other aggregate information. Each is described in detail below.

A. Information and Content That You Give Us

We collect personal information that you knowingly choose to disclose. This may include:

  • Personal Information. Personal information such as your name, address, email address, phone number, username, password, and any other information you directly provide us on or through the Services. This includes information you provide when you register or create an account, complete a questionnaire or a contest entry form, or make a request for customer service.
  • Correspondences. Records and copies of your email messages together with your email address and our responses, if you choose to correspond with us through email, and records of your phone number, phone calls with us, and voice messages, if you choose to correspond with us via phone.
  • User Content. Information or content you submit to be published or displayed on public areas of the Services or transmitted to other users of the Services or third parties (collectively, “User Content”). Your User Content is posted and transmitted to others at your own risk.
  • Transaction Information. Information about any purchase or transactions made on the Services. This includes payment information, such as your credit or debit card number and other card information; other account and authentication information; and billing and contact details.
  • Search Queries. Your search queries on the Website.

    • B. Information We Collect Automatically

    We may use a variety of technologies to collect certain information about your equipment, browsing actions, and patterns whenever you interact with the Services, including:

  • Activity Information. Details of your visits to our Services, including the types of content you view or engage with; the features you use; the actions you take; the time, frequency, and duration of your activities.
  • Equipment Information. Information about your computer and internet connection, including your computer operating system, IP address, browser type, and browser language.
  • Location Information. Information about the location of your device, including GPS location, for purposes of enhancing or facilitating the Services.

    • The technologies we use for this automatic data collection may include:

  • Cookies. A cookie is a small data file stored on the hard drive of your computer either for only the duration of your visit on a website (“session cookies”) or for a fixed period (“persistent cookies”). We may use cookies to provide you with a more personal and interactive experience on the Services.
  • Web Beacons. Small files embedded in webpages, applications, and emails that allow the Company to track who has visited those webpages or opened an email, test the effectiveness of our marketing, and compile related website statistics.
  • JavaScripts. Code snippets embedded in websites and applications that facilitate a variety of operations including accelerating the refresh speed of certain functionality or monitoring usage of various online components.
  • Entity Tags. HTTP code mechanisms that allow portions of websites to be stored or “cached” within your browser and validates these caches when the website is opened, accelerating website performance.
  • HTML5 Local Storage. Allows data from websites to be stored or “cached” within your browser to store and retrieve data in HTML5 pages when the website is revisited.
  • Resettable Device Identifiers. Also known as “advertising identifiers,” these are similar to cookies and are found on many mobile devices and tablets (e.g., the “Identifier for Advertisers” or “IDFA” on Apple iOS devices and the “Google Advertising ID” on Android devices).

    • C. Demographic Information

    We may collect demographic, statistical, or other aggregate information that is about you, but individually does not identify you. Examples of such aggregate information include gender, age, race, household income, and political affiliation.

    D. Information from Other Sources

    We may receive information about you from other sources and add it to our account information. These sources may include online and offline data providers, publicly available sources such as open government databases or social networks, and service providers who provide us with information based on their relationship with you.

    3. How We Use Your Information

    We may use the information we collect about you in a variety of ways, including:

  • to provide the Services and its content to you;
  • to respond to comments and questions, and provide customer service;
  • to fulfill the purpose for which you provide such information, or fulfill any other purpose disclosed by us when you provide the information;
  • to communicate with you about your order, purchase, account, or subscription;
  • to inform you about important changes to, or other news about, the Services or any of its features or content;
  • to operate, maintain, improve, personalize, and analyze the Services;
  • to monitor and analyze trends, usage, and activities for marketing or advertising purposes;
  • to detect, prevent, or investigate security breaches, fraud, and other unauthorized or illegal activity;
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • to maintain appropriate records for internal administrative purposes;
  • to allow you to participate in interactive features on the Services;
  • to send promotional communications, such as information about features, newsletters, offers, promotions, contests, and events;
  • to develop, test, troubleshoot, and improve new products, services, and features;
  • for any other purpose with your consent.

    • 4. How We Share Your Information

    We may disclose aggregated or anonymized information about our users without any restrictions. We will not share your personal information that we collect, or you provide as described in this Policy except in the following circumstances:

  • With subsidiaries and affiliates. To our subsidiaries and affiliated companies for purposes of management and analysis, decision-making, and other business purposes.
  • When we work with service providers. To service providers, professional advisors, contractors, and other third parties that provide us with support services, such as payment processing, website hosting, information technology, sales, email and postal delivery, location mapping, product and service delivery, or analytics services, and who are bound by contractual obligations to keep personal information confidential.
  • When we become involved in a sale or transfer of the Company. If we become involved with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets.
  • When we are required by law. To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • When we enforce our rights. To enforce or apply this Policy, our Terms of Use, and other agreements, including for billing and collection purposes.
  • To help protect lawful interests. If we believe disclosure will help us protect the rights, property, or safety of the Company, our users, partners, agents, and others.
  • To fulfill the purpose for that information or with your consent. To fulfill the purpose for which you provide the information, for any other purpose disclosed by us when you provide the information, or with your consent.
  • When we work with marketing service providers. To marketing service providers to assess, develop, and provide you with promotions and special offers; administer contests, sweepstakes, and events; or for other promotional purposes.

    • 5. Detailed Information on the Personal Information We Collect

    Personal data is collected for the following purposes and using the following services:

    Access to Third-Party Accounts

    Facebook Account Access (Meta Platforms, Inc.): This service allows the Website to connect with the User’s account on the Facebook social network. Permissions asked: Business Management API; Chat; Mobile Messaging on behalf of Page; Page Messaging. Category of personal information collected according to CCPA: internet information.

    Analytics

    Google Analytics (Google LLC): A web analysis service provided by Google LLC. Google utilizes the data collected to track and examine the use of the Website. Personal Data processed: Tracker; Usage Data. Place of processing: United States.

    Google Ads Conversion Tracking (Google LLC): An analytics service that connects data from the Google Ads advertising network with actions performed on the Website. Personal Data processed: Tracker; Usage Data.

    Facebook Ads Conversion Tracking (Facebook Pixel) (Meta Platforms, Inc.): An analytics service that connects data from the Facebook advertising network with actions performed on the Website. Personal Data processed: Tracker; Usage Data.

    Connecting Data / Workflow Automation

    Zapier (Zapier Inc.): A workflow automation service that automates the movement of data between third-party services. Personal Data processed: Data communicated while using the service. Place of processing: United States.

    Make (Make s.r.o.): A workflow automation service that automates the movement of data between third-party services. Personal Data processed: Data communicated while using the service. Place of processing: United States.

    Handling Payments

    Stripe (Stripe Inc.): A payment service provided by Stripe Inc. Personal Data processed: various types of data as specified in the privacy policy of the service. Place of processing: United States.

    PayPal (PayPal, Inc.): A payment service provided by PayPal, Inc. Personal Data processed: various types of data as specified in the privacy policy of the service. Place of processing: United States.

    Managing Contacts and Sending Messages

    LeadConnector / HighLevel (HighLevel, LLC): An email address management, message sending, and phone communications service provided by HighLevel, LLC. Personal Data processed: email address, phone number. Place of processing: United States.

    Twilio (Twilio Inc.): A phone numbers management and communication service provided by Twilio, Inc. Personal Data processed: phone number. Place of processing: United States.

    Tag Management

    Google Tag Manager (Google LLC): A tag management service provided by Google LLC. Personal Data processed: Usage Data. Place of processing: United States.

    Remarketing and Behavioral Targeting

    Google Ads Remarketing (Google LLC): A remarketing and behavioral targeting service provided by Google LLC. Users can opt out of Google’s use of cookies for ads personalization by visiting Google’s Ads Settings.

    Facebook Custom Audience / Facebook Remarketing (Meta Platforms, Inc.): Remarketing and behavioral targeting services provided by Meta Platforms, Inc. Users can opt out of Facebook’s use of cookies for ads personalization by visiting Facebook’s opt-out page.

    6. HIPAA-Conscious Data Handling

    Important Notice Regarding Healthcare Data. Claire is designed exclusively for use by medical practices and healthcare providers. While Claire, as a technology platform provider, may not be a “Covered Entity” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) in all circumstances, we recognize the sensitivity of healthcare-related data and are committed to supporting our clients’ HIPAA compliance obligations.

    Our Approach to Healthcare Data

  • HIPAA-Conscious Workflows. Claire’s platform is designed with HIPAA-conscious workflows that help medical practices minimize the inadvertent transmission or storage of Protected Health Information (“PHI”) through unencrypted channels.
  • Business Associate Agreements (BAA). If your use of Claire involves the creation, receipt, maintenance, or transmission of PHI, you may be required to execute a Business Associate Agreement (“BAA”) with Claire. To request a BAA, please contact us at privacy@getclairecare.com.
  • SMS and Voice Communications. Standard SMS messages and voice calls are not encrypted end-to-end and should not be used to transmit sensitive PHI such as diagnoses, treatment details, medications, or other clinical information. Appointment reminders and scheduling communications transmitted via Claire should be kept generic and should not include clinical details.
  • Patient Consent. Medical practices using Claire are responsible for obtaining all necessary patient consents for text message communications, voicemail, and other electronic communications in accordance with HIPAA and applicable state laws.
  • Data Minimization. We encourage medical practices to limit the personal health information entered into Claire to the minimum necessary for scheduling, communication, and administrative purposes.

    • Your Responsibilities as a Healthcare Provider

    If you are a healthcare provider or medical practice using Claire, you acknowledge and agree that:

  • You are solely responsible for ensuring your use of Claire complies with HIPAA and all applicable federal and state healthcare privacy laws;
  • You will not use Claire to store, transmit, or process clinical records, diagnoses, treatment plans, or other detailed PHI beyond what is necessary for scheduling and administrative communications;
  • You will obtain all necessary patient authorizations and consents before using Claire to communicate with patients via SMS, voice, or email;
  • You will contact Claire at privacy@getclairecare.com to discuss BAA requirements before using Claire in any capacity that involves the regular handling of PHI.

    • *Note: This section is provided for informational purposes only and does not constitute legal advice. Claire strongly recommends that all healthcare provider clients consult with a qualified healthcare attorney or HIPAA compliance officer regarding their specific obligations.*

    7. Your Choices

    Mechanisms to Control Your Information

  • Cookies and Other Tracking Technologies. You may be able to set your browser to reject cookies and certain other technologies by adjusting the appropriate settings in your browser. If you disable or refuse cookies, please note that some parts of the Services may become inaccessible or may not function properly.
  • Promotional Communications. If you do not wish to have your contact information used by the Company to promote our own or third-party products or services, you can opt out by (i) informing us of your preference at the time you register for an account; (ii) modifying your user preferences in your account profile; (iii) following the opt-out instructions in the promotional emails we send you; or (iv) sending us an email stating your request. Please note that if you opt out of receiving promotional communications from us, we may still send you transactional communications, including emails about your account or purchases.
  • Targeted Advertising. If you do not want us to use information that we collect to deliver advertisements according to our advertisers’ target-audience preferences, you can opt out by modifying your user preferences in your account profile. Many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance or the Network Advertising Initiative, both of which maintain websites where people can opt out of interest-based advertising from their members. To opt out, visit www.AboutAds.info and www.networkadvertising.org.
  • Location Information. You may be able to adjust the settings of your device so that information about your physical location is not sent to us or third parties by disabling location services within the device settings.
  • Voice Transmissions. You may be able to adjust the settings of your device so that your voice transmissions cannot be sent to us or third parties by disabling microphone and speech recognition services within the device settings.

    • How We Respond to Do Not Track Signals

    “Do Not Track” is a privacy preference you can set in most web browsers. When you turn on this preference, it sends a signal or message to the websites you visit indicating that you do not wish to be tracked. Please note that we currently do not respond to Do Not Track browser settings.

    8. Accessing and Correcting Your Information

    You may send us an email to request access to, correct, or remove any personal information that you have provided to us. You may also access, correct, or remove your personal information by logging into the Website and visiting your account profile page. We cannot delete your personal information except by also deleting your account.

    We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

    9. California Privacy Rights (CCPA/CPRA)

    The provisions contained in this section apply to all Users who are consumers residing in the state of California, United States of America, according to the California Consumer Privacy Act of 2018 (the “CCPA”), as updated by the California Privacy Rights Act (the “CPRA”) and subsequent regulations. For such consumers, these provisions supersede any other possibly divergent or conflicting provisions contained in this Policy.

    Categories of Personal Information Collected

    We have collected the following categories of personal information about you: identifiers, commercial information, and internet information. We do not collect sensitive personal information. We will not collect additional categories of personal information without notifying you.

    Your Privacy Rights Under CCPA/CPRA

  • Right to Access. You have the right to request that we disclose the categories of personal information we collect about you, the sources from which it is collected, the purposes for which we use it, to whom we disclose it, and the specific pieces of personal information we have collected about you.
  • Right to Deletion. You have the right to request that we delete any of your personal information, subject to exceptions set forth by law.
  • Right to Correct. You have the right to request that we correct any inaccurate personal information we maintain about you.
  • Right to Opt Out of Sale or Sharing. You have the right to opt out of the sale or sharing of your personal information. To exercise this right, contact us using the details in the Contact Us section of this Policy.
  • Right to Non-Discrimination. We will not discriminate against you for exercising your rights under the CPRA/CCPA.

    • To exercise any of the above rights, submit a verifiable request to us using the contact details provided in this document. We will confirm receipt of your request within 10 days and respond within 45 days of its receipt (up to 90 days if additional time is needed).

    10. Virginia Privacy Rights (VCDPA)

    The provisions contained in this section apply to all Users who are consumers residing in the Commonwealth of Virginia, according to the Virginia Consumer Data Protection Act (the “VCDPA”).

    We have collected the following categories of personal data: identifiers, commercial information, and internet information. We do not collect sensitive data.

    Your Privacy Rights Under the VCDPA

  • Right to Access. You have the right to confirm whether or not we are processing your personal data and to access such personal data.
  • Right to Correct. You have the right to request that we correct any inaccurate personal data we maintain about you.
  • Right to Delete. You have the right to request that we delete any of your personal data.
  • Right to Data Portability. We will provide your personal data in a portable and usable format that allows you to transfer data easily to another entity, provided this is technically feasible.
  • Right to Opt Out. You have the right to opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.
  • Right to Non-Discrimination. We will not discriminate against you for exercising your rights under the VCDPA.

    • To exercise your rights, submit a request to us using the contact details provided in this document. We will respond within 45 days of its receipt (up to 90 days if additional time is needed). If your request is denied, you have the right to appeal. If the appeal is denied, you may contact the Virginia Attorney General.

    11. Texas Privacy Rights (TDPSA)

    The provisions contained in this section apply to all Users who are consumers residing in the State of Texas, according to the Texas Data Privacy and Security Act (the “TDPSA”), effective July 1, 2024.

    We have collected the following categories of personal data: identifiers, commercial information, and internet information. We do not knowingly collect sensitive data without consent.

    Your Privacy Rights Under the TDPSA

  • Right to Access. You have the right to confirm whether we are processing your personal data and to access such personal data.
  • Right to Correct. You have the right to request that we correct inaccuracies in your personal data, taking into account the nature of the data and the purposes of processing.
  • Right to Delete. You have the right to request deletion of personal data you have provided to us or that we have obtained about you.
  • Right to Data Portability. You have the right to obtain a copy of your personal data in a portable and readily usable format, to the extent technically feasible.
  • Right to Opt Out. You have the right to opt out of the processing of your personal data for purposes of targeted advertising or the sale of personal data.
  • Right to Non-Discrimination. We will not discriminate against you for exercising your rights under the TDPSA.

    • To exercise your rights under the TDPSA, submit a verifiable request using the contact details provided in the Contact Us section of this Policy. We will respond within 45 days of its receipt. If we are unable to fulfill your request, we will provide a reason. You may appeal a denied request by contacting us in writing. If your appeal is denied, you may contact the Texas Attorney General’s Consumer Protection Division.

    12. Data Storage Location and International Transfers

    Data Storage in the United States

    All data collected through Claire, including any personal information and user content you provide, is stored on servers located in the United States. We do not maintain data storage facilities or servers in any other country.

    Data stored in the United States is subject to United States federal and state laws, including but not limited to the USA PATRIOT Act and the Clarifying Lawful Overseas Use of Data (CLOUD) Act. These laws may, under certain circumstances, permit United States government authorities to access data stored on servers in the United States.

    International Data Transfers

    By using Claire from outside the United States, you acknowledge and consent to the transfer of your data to the United States for storage and processing. If you are accessing Claire from outside the United States, please be aware that the data protection and other laws of the United States and other countries might not be as comprehensive as those in your country.

    Canadian Users — Important Privacy Information

    Canadian privacy laws, including PIPEDA at the federal level and provincial legislation such as PHIPA (Ontario), PIPA (Alberta and British Columbia), and similar provincial health privacy acts, impose specific requirements on the collection, use, storage, and disclosure of personal information, particularly personal health information (PHI).

    Under Canadian law, personal health information includes not only medical records and treatment details, but also names and contact information of individuals seeking healthcare services, appointment booking information, any information that reveals an individual is seeking mental health, therapy, or counseling services, and communications between a healthcare provider and prospective or current clients.

    If you are a Canadian healthcare provider or practice owner using Claire:

  • Compliance Responsibility. You are solely responsible for determining whether your use of Claire complies with PIPEDA, PHIPA, PIPA, or other applicable Canadian federal and provincial privacy laws.
  • Data Controller Role. You act as the data controller (or “custodian” under some provincial laws) and Claire acts only as a service provider or data processor.
  • Client Consent. You are responsible for obtaining all necessary consents from your clients, including clear disclosure that their personal health information will be stored and processed on servers located in the United States.
  • Risk Acknowledgment. You acknowledge and accept the risks associated with storing PHI outside of Canada, including potential access by United States authorities under applicable laws.

    • Claire does not provide legal or compliance advice regarding Canadian privacy laws. We strongly recommend that Canadian healthcare providers consult with a Canadian privacy lawyer or privacy officer before using Claire for any client-related data.

    13. How We Protect Your Information

    We take reasonable precautions to secure your personal information. We have implemented technical, physical, and administrative security measures designed to reduce the risk of loss, misuse, unauthorized access, disclosure, or modification of your information. All information you provide to us is stored on secure servers behind firewalls. When you transmit highly sensitive information (such as a credit card number) through the Services, we encrypt the transmission of that information using Secure Sockets Layer (SSL) technology.

    While we have employed security technologies and procedures to assist in safeguarding your personal information, no system or network can be guaranteed to be 100% secure. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. Any transmission of personal information is at your own risk.

    14. Terms of Use

    If you choose to visit the Services, your visit and any dispute over privacy are subject to this Policy and our Terms of Use (https://getclairecare.com/terms-of-use/), including limitations on damages, resolution of disputes, and application of the laws of the State of Texas.

    15. Cookie Policy

    This Website uses Trackers. To learn more, please consult our Cookie Policy (https://getclairecare.com/cookie-policy/).

    16. Contact Us

    We welcome your questions, comments, and concerns about privacy. You can contact us at:

    Claire (Medex Systems LLC, DBA Claire)

    5900 Lake Forest Dr., Suite 300 PMB MCK2088

    McKinney, TX 75070-2238

    General Inquiries: info@getclairecare.com

    Privacy & HIPAA Requests: privacy@getclairecare.com

    Phone: (877) 252-4734

    Last Updated: May 21, 2026