Last Updated: June 11, 2026 · Medex Systems LLC (DBA Claire)
Welcome to GetClaireCare.com (the “Website”). This Terms of Use Agreement (the “Agreement”) is made and entered into by and between you and Claire, a product of Medex Systems LLC (the “Company”, “us”, “we”, or “our”). This Agreement sets forth the terms and conditions that govern your use of and access to the Website and any products, materials, and services provided by or on the Website (collectively, the “Services”).
Please review the following terms carefully. By accessing or using the Services (or by clicking on “accept” or “agree” to this Agreement when prompted), you agree to be bound by the terms and conditions of this Agreement on behalf of yourself or the entity or organization that you represent. If you do not agree to the terms and conditions of this Agreement, you may not use or access the Services and must exit the Website immediately.
To use the Website or any other Services, you must be (i) at least 18 years old, (ii) not a competitor of or using the Services for purposes that are competitive with the Company, and (iii) if accessing from outside the United States, in full compliance with the international use provisions of this Agreement, including all data privacy and cross-border data transfer requirements applicable in your jurisdiction.
By accessing or using the Services, you represent and warrant that you meet all the foregoing eligibility requirements. You also represent and warrant that you have the right, authority, and capacity to enter into this Agreement on your behalf or the entity or organization that you represent. If you do not meet all these requirements, you may not use or access the Services.
The Company reserves the right to change this Agreement from time to time in its sole discretion. Except for changes made for legal or administrative purposes, the Company will provide reasonable advance notice before the changes become effective. All changes will apply to your use of and access to the Services from the date the changes become effective and onwards. For new users, the changes will be effective immediately.
Your continued use of or access to the Services following any changes to this Agreement shall constitute your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes. You should check this page frequently so that you are aware of any changes since they are binding on you.
(a) Changes to Your Access and the Services. The Services may change from time to time as the Company evolves, refines, or adds more features to the Services. The Company reserves the right to modify, withdraw, or discontinue the Services, in whole or in part, at any time without notice to you. You agree that the Company shall have no liability to you or any third party for any losses or damages caused by the Services not being available, in whole or in part, at any time or for any period.
(b) Creating an Account. You may be required to register for an account and provide certain information about yourself to access the Services or certain features of the Services. You promise to provide us with accurate, complete, and updated information about yourself. The Company may have different types of accounts for different users. If you connect to any Services with a third-party service, you grant us permission to access and use your information from such service as permitted by that service to store your login credentials for that service. All information that you provide will be governed by our Privacy Policy (https://getclairecare.com/privacy-policy/). You consent to all actions that we may take with respect to your information consistent with our Privacy Policy.
(c) Account Responsibilities. You are entirely responsible for maintaining the confidentiality of your password and account. You are also entirely responsible for any and all activities associated with your account. Your account is personal to you, and you agree not to provide any other person with access to the Services or any portions of it using your username, password, or other security information. You should ensure that you exit from your account at the end of each session. You should use extra caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. You may not transfer your account to anyone else without our prior written permission. You agree to notify the Company immediately of any actual or suspected unauthorized use of your account or any other breach of security. The Company will not be liable for any losses or damages arising from your failure to comply with the above requirements. You will be held liable for losses or damages incurred by the Company or any third party due to someone else using your account or password.
(d) Termination or Deletion of an Account. The Company shall have the right to suspend or terminate your account at any time in our sole discretion for any or no reason, including if we determine that you have violated any terms or conditions of this Agreement.
You may use the Services for lawful purposes only and in accordance with this Agreement. You agree not to use the Services in any way that could damage the Services or general business of the Company. You may use the Services for any business or commercial purposes.
You further agree not to engage in any of the following prohibited activities in connection with using the Services:
(a) No Violation of Laws or Obligations. Violate any applicable laws or regulations (including intellectual property laws and right of privacy or publicity laws) or any contractual obligations.
(b) No Unsolicited Communications. Send any unsolicited or unauthorized advertising, promotional materials, spam, junk mail, chain letters, or any other form of unsolicited communications, whether commercial or otherwise.
(c) No Impersonation. Impersonate others or otherwise misrepresent your affiliation with a person or entity in an attempt to mislead, confuse, or deceive others.
(d) No Harming of Minors. Exploit or harm minors in any way, including exposing inappropriate content or obtaining personally identifiable information.
(e) Compliance with Content Standards. Upload, display, distribute, or transmit any material that does not comply with the Content Standards set out below in this Agreement.
(f) No Interference with Others’ Enjoyment. Harass or interfere with anyone’s use or enjoyment of the Services or expose the Company or other users to liability or other harm.
(g) No Interference or Disabling of the Services. Use any device, software, or routine that interferes with the proper working of the Services, or take any action that may interfere with, disrupt, disable, impair, or create an undue burden on the infrastructure of the Services, including servers or networks connected to the Website.
(h) No Monitoring or Copying Material. Copy, monitor, distribute, or disclose any part of the Services by automated or manual processes, devices, or means.
(i) No Viruses, Worms, or Other Damaging Software. Upload, transmit, or distribute to or through the Services any viruses, Trojan horses, worms, logic bombs, or other materials intended to damage or alter the property of others.
(j) No Unauthorized Access or Violation of Security. Violate the security of the Services through any attempt to gain unauthorized access, breach or circumvention of encryption or other security codes or tools, or data mining or interference to any server, computer, database, host, user, or network connected to the Services.
(k) No Reverse Engineering. Reverse engineer, decompile, or otherwise attempt to obtain the source code or underlying information of or relating to the Services.
(l) No Collecting User Data. Collect, harvest, or assemble any data or information regarding any other user without their consent, including their emails, usernames, or passwords.
(m) No Other Interference. Otherwise attempt to interfere with the proper working of the Services.
(n) Attempt or Assist Others in Attempting. Attempt any of the foregoing or assist, permit, or encourage others to do or attempt any of the foregoing.
The Company is based in the United States, and all data is stored on servers located in the United States. The Services are primarily designed for users in the United States but may be accessed by users in other countries who accept the terms and limitations described herein.
Data Storage and Jurisdiction. All data entered into the Services, including any client information, is stored on servers located in the United States and is subject to United States laws, including the USA PATRIOT Act and the CLOUD Act. The Company does not maintain servers or data storage in any other country.
International Users – Compliance Responsibility. If you access the Services from outside the United States, you do so at your own initiative and are solely responsible for compliance with all applicable laws in your jurisdiction, including but not limited to:
Canadian Users – Important Privacy Notice. Canadian healthcare privacy laws, including PIPEDA (federal) and provincial legislation such as PHIPA (Ontario), PIPA (Alberta/BC), and similar provincial acts, may impose specific requirements regarding the storage and processing of personal health information (PHI).
By using the Services from Canada, you acknowledge and agree that:
The Company strongly recommends that Canadian users consult with a privacy lawyer or privacy officer before using the Services for any client-related data.
No Representations Outside United States. The Company makes no representations that the Services or any of its content are appropriate for use outside of the United States. By choosing to access the Services from any location other than the United States, you accept full responsibility for compliance with all local laws and regulations.
Claire – SMS Messaging Compliance Policy (10DLC / A2P & Account Usage Requirements)
Effective Date: January 1, 2026
This SMS Messaging Compliance Policy (“Policy”) applies to all Claire users (“Customer,” “You,” or “Your”) who send SMS or MMS messages using the Claire platform.
Claire utilizes Twilio as its messaging provider. All messaging activity is subject to:
By using SMS features, you agree to comply with this Policy and all third-party requirements.
Valid Consent. Before sending any messages, you must obtain explicit, documented consent from each recipient. Consent must:
Acceptable Opt-In Methods: Website or intake forms with unchecked opt-in boxes; appointment or onboarding forms; text-to-join keywords; written or electronic agreements; documented verbal consent; Claire registration forms.
Prohibited Consent Practices. You may NOT purchase, rent, scrape, or use third-party contact lists; use pre-checked consent boxes; assume consent from prior relationships; message contacts without proof of opt-in; or share or sell phone numbers collected via Claire.
Initial messages must include: your business/practice name, confirmation of what they opted into, message frequency, HELP and STOP instructions, and customer support contact info.
Opt-Out Handling. Honor STOP, CANCEL, QUIT, END requests immediately (within 24 hours maximum). Claire will automatically tag contacts as “Do Not Disturb (DND)” upon receipt of any recognized opt-out indicator. Once tagged, no further messages may be sent unless the contact explicitly re-opts in.
Prohibited activities include: messaging without consent, ignoring STOP requests, high-volume spam, auto-dialing without permission, spoofing numbers, messaging outside 8 AM – 9 PM local time (except consented reminders), and attempting to bypass carrier filtering.
Prohibited content includes: fraud/phishing, malware, adult content, cannabis/tobacco/vaping, firearms, gambling, cryptocurrency schemes, payday loans, hate speech/violence, and IP infringement.
Carriers and Claire actively monitor opt-out rates, complaint rates, message volume, content compliance, and delivery errors. Acceptable benchmarks: opt-out rate 0–2%; delivery error rate 0–6%. Non-compliance may result in message blocking, campaign shutdown, number deactivation, or permanent blacklisting by carriers, and immediate suspension, campaign removal, account restrictions, or service termination (no refunds) by Claire.
Support Contact: Email: info@getclairecare.com | Phone: (877) 252-4734 | Address: 5900 Lake Forest Dr., Ste. 300 PMB MCK2088, McKinney, TX 75070-2238
Any steps taken from choosing Services to order submission form part of the purchasing process, including clicking the checkout button, specifying contact details and payment method, reviewing the order, and confirming submission.
Submission of an order determines contract conclusion and creates the obligation to pay the price, taxes, and possible further fees as specified on the order page. Users will receive a receipt confirming the order has been received.
You are informed during the purchasing process about any fees, taxes, and costs. Claire provides voice, text (SMS), and email services. Depending on your plan, a monthly usage allocation is provided. Subscriber agrees to be automatically charged for any overages.
All payments are independently processed through third-party services. The Website does not collect payment information such as credit card details, but only receives a notification once payment has been successfully completed. Any costs resulting from failed or refused payment shall be borne by you.
You do not acquire any rights to use the purchased Services until the total purchase price is received by the Company.
Subscriptions allow you to receive Services continuously or regularly over a determined period of time. Paid subscriptions begin on the day the payment is received by the Company. Failure to pay the required recurring fee in a timely manner may cause service interruptions.
Paid fixed-term subscriptions start on the day the payment is received and last for the subscription period chosen by you. Once the subscription period expires, the Services shall no longer be accessible unless you renew. Fixed-term subscriptions may not be terminated prematurely.
Subscriptions are automatically renewed through the payment method chosen during purchase unless you cancel within the deadlines specified herein. You shall receive a reminder of the upcoming renewal with reasonable advance notice.
Recurring subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Company using the contact details provided in this document. If the notice of termination is received before the subscription renews, the termination shall take effect as soon as the current period is completed.
You acknowledge that all intellectual property rights, including copyrights, trademarks, trade secrets, and patents, in the Services and its contents, features, and functionality (collectively, the “Content”), are owned by the Company, its licensors, or other providers of such material. The Content is protected by U.S. and international intellectual property or proprietary rights laws. Any rights not expressly granted in this Agreement are reserved by the Company and its licensors.
During the Term of this Agreement, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to use and access the Content for any business or commercial use in accordance with this Agreement. This license will terminate upon your cessation of use of the Services or at the termination of this Agreement.
(a) No Copying or Distribution. You shall not copy, reproduce, publish, display, perform, post, transmit, or distribute any part of the Content in any form or by any means except as expressly permitted herein.
(b) No Modifications. You shall not modify, create derivative works from, translate, adapt, disassemble, reverse compile, or reverse engineer any part of the Content.
(c) No Exploitation. You shall not sell, license, sublicense, transfer, assign, rent, lease, loan, host, or otherwise exploit the Content or the Services in any way, whether in whole or in part.
(d) No Altering of Notices. You shall not delete or alter any copyright, trademark, or other proprietary rights notices from copies of the Content.
(e) No Competition. You shall not access or use the Content in order to build a similar or competitive website, product, or service.
(f) Systematic Retrieval. You shall not use any information retrieval system to create, compile, directly or indirectly, a database, compilation, collection, or directory of the Content or other data from the Services.
All trademarks, logos, and service marks displayed on the Services are either the Company’s property or the property of third parties. You may not use such trademarks, logos, or service marks without the prior written consent of their respective owners.
The Services may contain interactive features that allow users to post, upload, submit, publish, display, or transmit content or materials (“User Content”). You are solely responsible for your User Content. All User Content must comply with the Content Standards set forth below. Any User Content you post will be considered non-confidential and non-proprietary.
You hereby grant to the Company an irrevocable, non-exclusive, royalty-free and fully paid, transferable, perpetual, and worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your User Content, and to grant sublicenses of the foregoing rights, in connection with the Services and the Company’s business.
User Content must not:
We reserve the right to take any action with respect to any User Content we deem necessary, remove or reject User Content for any reason, disclose User Content to satisfy legal requirements, and terminate or suspend access for violations of this Agreement.
If you believe your work has been copied in a way that constitutes copyright infringement, please provide the following to our designated copyright agent: (a) signature of copyright owner or authorized person; (b) description of the copyrighted work; (c) description of the infringing material; (d) location of infringing material; (e) your contact information; (f) good faith belief statement; and (g) statement under penalty of perjury.
Designated Copyright Agent: Claire, a product of Medex Systems LLC | 5900 Lake Forest Dr., Suite 300 PMB MCK2088, McKinney, TX 75070-2238 | Phone: (877) 252-4734 | Email: info@getclairecare.com
If you provide the Company with any feedback or suggestions regarding the Services, you hereby assign to the Company all rights in such Feedback. The Company will treat any Feedback as non-confidential and non-proprietary.
The information presented on or through the Services is made available for general information purposes only. The Company does not warrant the accuracy, completeness, suitability, or quality of any such information. Any reliance on such information is strictly at your own risk.
For information about how the Company collects, uses, and shares your information, please review our Privacy Policy (https://getclairecare.com/privacy-policy/). You agree that by using the Services you consent to the collection, use, and sharing of such information. All information collected through the Services is stored on servers located in the United States. International users acknowledge and consent to the transfer and storage of their data in the United States.
The Company may suspend or terminate your access or rights to use the Services at any time, for any reason, in our sole discretion, and without prior notice. Upon termination, your right to access and use the Services will immediately cease. If you have registered for an account, you may terminate this Agreement at any time by contacting the Company and requesting termination.
Upon termination, any provisions that by their nature should survive termination shall remain in full force and effect, including ownership or intellectual property provisions, warranty disclaimers, and limitations of liability. You understand that termination may involve deletion of your User Content from our databases.
You agree to indemnify, defend, and hold harmless the Company and its affiliates and their respective officers, directors, employees, agents, affiliates, successors, and permitted assigns from and against any and all losses, claims, actions, suits, damages, liabilities, penalties, interest, judgments, settlements, costs, fees, or expenses of whatever kind, including reasonable attorneys’ fees, arising out of or relating to your breach of this Agreement or your use or misuse of the Services. This indemnification obligation includes any claims arising from your compliance or non-compliance with laws applicable in jurisdictions outside the United States, including Canadian federal and provincial privacy laws.
All matters relating to this Agreement, and all matters arising out of or relating to this Agreement, whether sounding in contract, tort, or statute are governed by, and construed in accordance with, the laws of the State of Texas, without giving effect to any conflict of law principles.
Any action or proceeding arising out of or related to this Agreement or the Services shall be brought only in a state or federal court located in the State of Texas, County of Collin, although we retain the right to bring any suit, action, or proceeding against you for breach of this Agreement in your country of residence or any other relevant country. You hereby irrevocably submit to the jurisdiction of these courts and waive the defense of inconvenient forum.
At the Company’s sole discretion, it may require any dispute, claim, or controversy arising out of or relating to this Agreement to be submitted to and decided by a single arbitrator by binding arbitration under the rules of the American Arbitration Association in Dallas, TX. The decision of the arbitrator shall be final and binding on the parties and may be entered and enforced in any court of competent jurisdiction.
No failure of the Company to exercise, or delay by the Company in exercising, any right, remedy, power, or privilege arising from this Agreement shall operate or be construed as a waiver thereof.
If any term or provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such invalidity shall not affect any other term or provision of this Agreement.
This Agreement, together with all documents referenced herein, constitutes the entire agreement between you and the Company with respect to the subject matter contained herein and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties.
Headings and titles of sections, clauses, and parts in this Agreement are for convenience only and shall not affect the meaning of any provisions of the Agreement.
No agency, partnership, or joint venture has been created between you and the Company as a result of this Agreement. You do not have any authority of any kind to bind the Company in any respect whatsoever.
You shall not assign or delegate any of your rights or obligations under this Agreement without the prior written consent of the Company. Any purported assignment or delegation in violation of this Section shall be deemed null and void. The Company may freely assign or delegate its rights and obligations under this Agreement at any time.
The Services may be subject to U.S. export control laws and regulations. You agree to abide by these laws and their regulations and not to transfer any materials from the Services to either a foreign national or a foreign destination in violation of such laws or regulations.
30-Day Refund Window: Refunds may be granted at Claire’s sole discretion within 30 days of the initial subscription purchase date. To request a refund within this period, contact billing@getclairecare.com with your account details and reason for the refund request.
After 30 Days: Refund requests submitted more than 30 days after the initial subscription purchase will be evaluated on a case-by-case basis at Claire’s sole discretion. Claire reserves the right to deny any refund request after the 30-day window.
Prorated Refunds and Deductions. If a refund is granted after the 30-day window, the refund amount will be calculated as follows:
The following are non-refundable under all circumstances:
Approved refunds will be processed within 10 business days of approval and will be issued to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear in your account after processing.
For annual subscriptions, the following refund terms apply:
Cancellation of your subscription stops future billing but does not entitle you to a refund of fees already paid. Refund requests must be submitted separately and are subject to the terms outlined in this Refund Policy.
To request a refund, you must: (1) Submit a written refund request to billing@getclairecare.com; (2) Include your account information and subscription details; (3) Provide a brief explanation of the reason for your refund request; (4) Allow up to 5 business days for Claire to review and respond to your request. No refunds will be processed without a written request.
If you dispute a charge with your credit card company or bank without first attempting to resolve the issue with Claire, your account will be immediately suspended and may be terminated. You agree to contact Claire directly before initiating any chargeback or payment dispute.
All notices of copyright infringement claims should be sent to the designated copyright agent as provided in Section 8.5. All other feedback, comments, requests for technical support, and other communications relating to the Services should be directed to:
5900 Lake Forest Dr., Suite 300 PMB MCK2088
McKinney, TX 75070-2238
Phone: (877) 252-4734
Email: info@getclairecare.com
Last Updated: May 21, 2026